How to Contact Us
📧 [email protected]
⏰ Response within 2 working days (Mon–Fri)
Common Queries
Missing Box: Email us after 10 working days from dispatch for tracking help.
Payment Issue: If a payment fails, we’ll contact you to retry securely.
Change of Address / Box Type: Email updates to us before the next billing date.
Gift Orders: Add details at checkout or email us to include a gift message.
Customer Care Promise
💜 Clear communication about payments, shipping, and renewals
💜 Fast, friendly, and fair resolutions
💜 Respect and transparency in all customer interactions
Complaints or Feedback
If you ever need to raise a concern or share feedback, please email [email protected].
If your issue isn’t resolved, you can request it be reviewed directly by Helen.
✨ Because every dancer deserves an encore — and every customer deserves care, clarity, and confidence.