Encore Customer Privacy Notice
Last updated: [22/07/2025]
Encore is committed to protecting your personal information. This privacy notice explains what you can expect from us when we collect and use your data.
1. Contact Details
Address:
1B Standard Court, Standard Way Business Park, Northallerton, North Yorkshire, DL6 2XH, UK
Telephone: 01609 777736
Email: [email protected]
2. What Information We Collect and Why
We collect and use your personal information for the following purposes:
a) To Provide Goods and Services (including delivery)
Full name and contact details
Address
Date of birth
Payment details (card/bank information)
Age of dancer/ Clothes size for relevant items sent
Website user data (e.g. cookies, user journeys)
b) For Service Updates or Marketing
Name and contact details
Address
Marketing preferences
Location data
c) To Fulfil Legal Obligations
Name
Contact details
3. Legal Bases for Using Your Information
Under UK GDPR, we must have a lawful basis to process your data. The lawful bases we rely on include:
a) Consent
You’ve given clear permission.
You can withdraw this at any time.
b) Contract
Processing is necessary for a contract with you or to take steps before entering into one.
c) Legal Obligation
We must process your data to comply with the law.
d) Legitimate Interests
We use your data for reasons that benefit you and us without overriding your rights.
Examples of our legitimate interests:
To ensure the product you wish to purchase arrives promptly and meets your needs and preferences.
4. Your Data Protection Rights
You have rights under UK data protection law, including:
Right of Access – Request a copy of your personal data.
Right to Rectification – Ask us to correct or complete your data.
Right to Erasure – Ask us to delete your data in certain cases.
Right to Restrict Processing – Limit how we use your data.
Right to Object – Object to certain types of data processing.
Right to Data Portability – Request that we transfer your data to another organisation or to you.
Right to Withdraw Consent – Where consent is the basis, you can withdraw it at any time.
To exercise your rights, please contact us using the details above. We will respond within one month.
For more information, visit the ICO website.
5. Where We Get Your Information
Directly from you (e.g. during purchase, registration, or correspondence)
6. How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting requirements.
7. How to Complain
If you're concerned about our use of your personal information, you can contact us using the details at the top of this notice.
If you're not satisfied with our response, you can also complain to the Information Commissioner’s Office (ICO):
ICO Contact Information:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint