Damaged or Faulty Items
If something arrives damaged or faulty, email [email protected] within 7 days of delivery with a photo and brief description.
We’ll replace the item or offer a suitable resolution at no extra cost.
Cancellations
For rolling monthly subscriptions: cancel anytime before your next billing date via email to [email protected].
For 6- or 12-month plans: cancellations take effect after the commitment period ends.
Refunds
Refunds are only issued if:
A duplicate payment was made in error, or
We are unable to fulfil a box.
Refunds are processed to your original payment method within 5–10 working days.