1. About Encore Box
Encore Box is a monthly subscription service curated by Helen Grant, providing training tools, foot care essentials, and motivational extras for dancers who are pre-pointe or on-pointe.
Our mission is to help dancers train safely, confidently, and joyfully — with a little bit of magic in every box.
2. Subscriptions
We offer three main subscription options:
Monthly Plan: Rolling monthly subscription, billed every month until cancelled.
6-Month Plan: Minimum six-month term, billed monthly for six consecutive months.
12-Month Plan: Minimum twelve-month term, billed monthly for twelve consecutive months.
All subscriptions automatically renew unless cancelled before the next billing date.
3. Payments
The monthly subscription fee is £25 per month, unless stated otherwise.
Payments are taken automatically on your chosen billing date using your selected payment method.
By subscribing, you authorise Encore Box (or our payment processor) to take recurring monthly payments.
If a payment fails, we’ll notify you by email and re-attempt payment after a short period.
Your box will only be dispatched once payment is successfully received.
4. Shipping & Delivery
Boxes are typically dispatched on or around the 15th of each month.
You’ll receive an email notification once your box has been shipped.
UK delivery usually takes 3–5 working days, but please allow extra time during busy periods or postal delays.
Delivery addresses can be updated by emailing [email protected] at least 5 days before your next billing date.
5. Cancellations & Renewals
We aim to make subscription management simple and flexible:
Monthly Plan: Cancel anytime before your next billing date to stop future payments.
6-Month & 12-Month Plans: These are commitment plans; cancellations can only take effect once the minimum term has finished.
To cancel, email [email protected] with your full name and the email address linked to your subscription.
All cancellations must be submitted before the next billing date; once a payment is taken, that month’s box will still be shipped.
After the initial term, subscriptions automatically renew monthly unless cancelled.
6. Returns & Refunds
Because each Encore Box is custom-curated and prepared in advance:
We do not accept returns or offer refunds for shipped boxes.
If an item arrives damaged or faulty, please contact us within 7 days of delivery at [email protected] with a photo of the issue, and we’ll arrange a replacement or suitable resolution.
7. Gifts & Promotions
Gift subscriptions and promotional offers may vary in length and content.
Bonus gifts (such as t-shirts, journals, or foot-care kits) are included only where stated and may vary based on stock availability.
Promotional codes must be used at the time of purchase and cannot be applied retrospectively.
8. Changes to Boxes or Contents
Each Encore Box is lovingly curated and may vary from month to month.
We reserve the right to adjust the contents or themes to maintain quality, value, and variety.
All product information is for general educational purposes — dancers should always follow their teacher’s guidance for safe training and pointe work.
9. Contact Details
For any questions or help with your subscription, please contact:
📧 [email protected]
🌐 www.encorebox.co.uk
We aim to respond within 2 working days.
10. Intellectual Property
All content, designs, text, graphics, and photographs on this website are the property of Encore Box and may not be copied, reproduced, or distributed without permission.
11. Privacy & Data Protection
We respect your privacy. Any personal information collected through your purchase or subscription will be handled in accordance with our Privacy Policy and GDPR guidelines.
We will never sell or share your data with third parties for marketing purposes.
12. Liability
All training and conditioning tools included in Encore Box are intended for safe, responsible use.
Encore Box and Helen Grant are not liable for injury resulting from misuse of items or incorrect technique. Always consult your dance teacher before introducing new exercises.
13. Updates to Terms
Encore Box reserves the right to update or modify these Terms & Conditions at any time. Any significant changes will be communicated via email or on our website.
Thank you for being part of the Encore Box family!
Because every dancer deserves an encore.